Please read the following clauses of our Cancellations and Refunds policy. By booking a tour and/or service with us, you accept the following conditions.
1. CANCELLATION BY THE CUSTOMER
Should the customer decide to cancel a tour or service, cancellation charges will apply. A written cancellation request must be sent to Banjo Tours in order for the cancellation to be effective.
When cancellations are requested by the customer(s), the customer understands that she will forfeit any monies paid in advance (see next clauses).
When cancellations are due to illness, death, family bereavement and other unavoidable circumstances Banjo Tours will be able to provide a letter for insurance claim purposes upon request but will not provide any direct refunds except in circumstances explained below (see next clauses).
2. REFUNDS FOR DEPOSITS
All deposit payments made to Banjo Tours are non-refundable. We provide detailed information on our website and have a full-time team ready to answer any questions or doubts you may have via our support system or email. Please check your plans and itineraries before placing a booking with us since no refunds for deposits will be provided should you choose to cancel your booking.
3. REFUNDS FOR FULL PAYMENTS
If you have made a full payment in advance, we will do our best to issue a refund if your cancellation request was made 30 days or more before the departure date. This refund will be calculated minus any unrecoverable costs such as payment to third parties or operational costs. If your request is made less than 30 days before the departure date, any refund that we may or may not issue will be under the discretion of Banjo Tours.
4. REFUNDS FOR HOTELS, FLIGHTS, BUSES, TRAINS, EVENTS
There is no refund for payments made for these services. All payments for these services are final.
5. WAITING PERIOD
You acknowledge that refunds will take between 2 and 10 days depending on the company that issues the credit card. You will receive a confirmation email when a refund has been issued
6. FORCED CANCELLATIONS
We may be forced to cancel part of or an entire tour, trip or service because of factors outside our control such as social unrest, extreme climate, natural disasters, political instability, terrorism and other factors beyond our control. No refunds will be offered in these circumstances.
7. CANCELLATIONS BY BANJO TOURS
We may cancel a tour or service at any time prior to departure. If we cancel a tour and/or service, you can transfer the amount paid to a different departure date or receive a full refund unless the cancellation was made in circumstances where the cancellation is due to events outside our reasonable control (see previous clause above). Any refunds, if applicable, will be less any unrecoverable costs. Banjo Tours is not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance or non-refundable flights, extra hotel nights, etc.
8. NO SHOWS
If you fail to show at the agreed place for a pre-booked tour or service, there will be no refund of any deposit or payment that you have made.
9. ABANDONMENT OF OUR SERVICES
If a customer abandons or decides to stop a service after it has began, there will be no refunds under any circumstances unless the abandonment was caused by events controlled by Banjo Tours and its personnel such as guide's improper behavior, unsafe conditions of the trip, illness or disease directly related to our services, improper handling of the group, overbooking caused by our personnel and other circumstances under our direct control.